BEST Access Control Software FAQ's
BEST Offline Software (formerly B.A.S.I.S) - BEST Offline Transport (formerly Stanley B.A.S.I.S) - Wi-Q \ WAMS 3.2 & 3.1 Software - Wi-Q \ WAMS 3.2 & 3.1 Firmware - Legacy Software - Omnilock Facility Manager - NT 500 - V Series
- SHELTER™ Portal Recently Installed and Registered in the Shelter Cloud Shows Internet Routing Connected but Conductor will Not Connect.
- OnGuard/BASIS Software installed on New Computer does not work as expected. Panels do not come online or download, and encoders do not work.
- The login information in the configuration is corrupted. Unable to verify password.
- What is the process for Replacing/Moving a Wi-Q Reader in the Wi-Q OnGuard interface?
- How to Downgrade 3.2 Firmware for a 3.1 Installation
- How to determine what type of controllers are on a CCURE system
- How to Troubleshoot Access Denied in BEST OFFLINE V and G Series Locks
- Location incorrect for the Shelter gateway on the map in the Shelter cloud software.
- Unable to open System Administration or Alarm Monitoring - One or more of the fingerprints such as the hardware key required for use of the following feature was not found on the machine running the license server.
- Unable to run a report in Wi-Q: Page header plus page footer is too large for the page
- List of Wi-Q Transactions
- Keystone 600N Font Too Small
- How do I configure holidays in Wi-Q 3.1?
- Unable to add access levels for badges in System Administration. The save button is behind the forms.
- Is the Kiosk suited for outdoor use?
- Unable to Change Password on Config Tool
- Restoring a Database
- How do I enable audit trail capabilities in Wi-Q software?
- What do the flags mean in the portal gateway webpage?
- Communication server will run as an application correctly, but when it runs as a service, all panels show offline.
- Using Holidays in BASIS/OnGuard
- Unable to Run Reports in Wi-Q running Windows 10
- Unable to establish communication with the Login Driver.
- How to configure ODBC DSNs in 32-bit and 64-bit versions of Microsoft Windows?
- How can I get a backup of my system when I can’t login to the software?
- How do I move an EL Lock from 1 portal gateway to another?
- The Basis System Administration user interface does not display correctly.
- Can the Wi-Q hardware communicate on channels other than the 802-15-4 zigbee protocol?
- My Wi-Q Controller fell offline. Will it reconnect?
- Is the portal gateway POE compliant?