BEST Access Control Software FAQ's
BEST Offline Software (formerly B.A.S.I.S) - BEST Offline Transport (formerly Stanley B.A.S.I.S) - Wi-Q \ WAMS 3.2 & 3.1 Software - Wi-Q \ WAMS 3.2 & 3.1 Firmware - Legacy Software - Omnilock Facility Manager - NT 500 - V Series
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- How to resolve Communication Server crashes when downloading offline locks?
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- Can the Wi-Q hardware communicate on channels other than the 802-15-4 zigbee protocol?
- How to reset password to access Wi-Q software?
- How do I create a Wi-Q Manager card in OnGuard Wi-Q Interface?
- Why does cardholder information take a long time to reach the Portal Gateway after a bulk modify?
- Unable to see the cardholder names in Alarm Monitoring when the pins are used instead of cards at the Wi-Q readers.
- Old pin numbers continue to be accepted in Wi-Q readers after they have been changed in System Administration.
- There are anomalies in the database during setup, many starting with “Wi-Q.” Should these be removed or left as is?
- Do two anti-tamper events within two minutes on a Wi-Q reader reset it and disconnect it from the portal gateway?
- How can passage mode be enabled on Wi-Q controllers, since Offline Lock passage mode isn’t working on Wi-Q readers?
- Is there a limit of unique cardholder credentials that can be associated with the portal gateway?
- After adding or modifying data in Configuration, changes don’t seem to save and revert to the original settings, why?
- How do I install and activate the flexnet license key?
- How do I setup my first card unlock in B.A.S.I.S offline?
- The new UVC BEST offline readers reset all of the time when cards are swiped.
- The BASIS transport application was installed successful but now I’m having problem uploading data into the lock there is an error saying that “Communication error occurred. Reset the device and retry.”