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BEST Access Control Software FAQ's

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BEST Offline Software (formerly B.A.S.I.S) - BEST Offline Transport (formerly Stanley B.A.S.I.S) - Wi-Q \ WAMS 3.2 & 3.1 Software - Wi-Q \ WAMS 3.2 & 3.1 Firmware - Legacy Software - Omnilock Facility Manager - NT 500 - V Series

  • How to Connect to the Wi-Q Gateway and Use the Survey Mode Feature
  • Unable to Export Offline Site in Aurora - Generic Error Message: "Unable to Export Unable to Export"
  • SHELTER™ Portal Recently Installed and Registered in the Shelter Cloud Shows Internet Routing Connected but Conductor will Not Connect.
  • OnGuard/BASIS Software installed on New Computer does not work as expected. Panels do not come online or download, and encoders do not work.
  • The login information in the configuration is corrupted. Unable to verify password.
  • What is the process for Replacing/Moving a Wi-Q Reader in the Wi-Q OnGuard interface?
  • How to Downgrade 3.2 Firmware for a 3.1 Installation
  • How to determine what type of controllers are on a CCURE system
  • How to Troubleshoot Access Denied in BEST OFFLINE V and G Series Locks
  • Location incorrect for the Shelter gateway on the map in the Shelter cloud software.
  • Unable to open System Administration or Alarm Monitoring - One or more of the fingerprints such as the hardware key required for use of the following feature was not found on the machine running the license server.
  • Unable to run a report in Wi-Q: Page header plus page footer is too large for the page
  • List of Wi-Q Transactions
  • Keystone 600N Font Too Small
  • How do I configure holidays in Wi-Q?
  • Unable to add access levels for badges in System Administration. The save button is behind the forms.
  • Is the Kiosk suited for outdoor use?
  • Unable to Change Password on Config Tool
  • Restoring a Database
  • How do I enable audit trail capabilities in Wi-Q software?
  • What do the flags mean in the portal gateway webpage?
  • Communication server will run as an application correctly, but when it runs as a service, all panels show offline.
  • Using Holidays in BASIS/OnGuard
  • Unable to Run Reports in Wi-Q running Windows 10
  • Unable to establish communication with the Login Driver.
  • How to configure ODBC DSNs in 32-bit and 64-bit versions of Microsoft Windows?
  • How can I get a backup of my system when I can’t login to the software?
  • How do I move an EL Lock from 1 portal gateway to another?
  • The Basis System Administration user interface does not display correctly.
  • Can the Wi-Q hardware communicate on channels other than the 802-15-4 zigbee protocol?
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