Unable to see the cardholder names in Alarm Monitoring when the pins are used instead of cards at the Wi-Q readers. February 09, 2026 23:40 Updated AnswerThis is a feature of Wi-Q interface in 3.0. There is not a work around.Applies ToAll releases of Wi-Q Interface 3.0 Related articles Old pin numbers continue to be accepted in Wi-Q readers after they have been changed in System Administration. 45H & 47H Mortise Locks Templates, Installation Instructions & Specifications How to configure ODBC DSNs on Microsoft Windows? There are anomalies in the database during setup, many starting with “Wi-Q.” Should these be removed or left as is? Why does cardholder information take a long time to reach the Portal Gateway after a bulk modify?