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OnGuard/BASIS Issues After Installing on a New Computer or Changing Computer Name

  • Updated

After installing OnGuard/BASIS software on a new computer or changing the computer name, multiple issues may occur. These issues are typically caused by workstation name mismatches or licensing components not being correctly associated with the system configuration.

Description:

After installing OnGuard/BASIS software on a new computer or after changing the computer name, one or more of the following issues may occur:

  • Access control panels do not come online or download
  • Encoders or scanners do not function correctly
  • BEST Offline V and G Series locks display Access Denied
  • System Administration or Alarm Monitoring cannot be opened
  • Error message appears stating that the hardware key or required fingerprint was not found on the license server

Resolution:

Update Workstation Name for Access Panels

  1. Log in to System Administration

  2. Click the Access Control drop-down menu

  3. Click the Workstation option in the drop-down menu

  4. Click the Offline tab

  5. Click the Modify button

  6. Update the workstation name to match the new computer name

  7. Click OK to save the changes

Update Workstation Name for Encoders/Scanners

  1. Log in to System Administration

  2. Click the Administration drop-down menu

  3. Click the Workstation option

  4. Click the Add button

  5. Add the new workstation name that matches the computer name

  6. Click OK to save the changes

  7. Click the Encoders/Scanners tab

  8. Select the encoder from the list and click Modify

  9. Update the workstation name in the encoder

  10. Click OK to save the changes

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