Wi-Q Transactions 

There has been a transaction caused by a third-party software or device.

All alarm contacts have been returned to normal.

The anti-tamper transaction appears when a controller has had more than 7 unsuccessful credential presentations causing the controller to lockout the reader bezel for 60 seconds.

This transaction will appear when someone with invalid credentials tries to repeatedly gain access to the controller. If this transaction appears, verify the user has access to the lock via a user group or through direct assignment to the reader. If the user does have access, navigate to the 'Readers' tab and right-click on the reader selecting Reader Control > Synchronize All Data to update the controller database.

Multiple successive anti-tamper events can be use useful in waking a controller up that has fallen offline and is no longer communicating with the portal gateway.

A credential was presented that does not have access to the controller.

Verify the user has access to the reader either via a user group or a direct assignment to the reader in the software. If the user does have access, navigate to the 'Readers' tab and right-click on the reader selecting Reader Control > Synchronize All Data to update the controller database.

A credential was presented that does not have access to the controller.

The controller reader mode was temporarily overridden in the software.

The WAC/SDC does not have a Weigand type associated with it.

To correct this, navigate to the reader on the 'Readers' tab in the configurator software and click on the affected reader. In the properties window to the right of the screen, locate the configuration section and update the Weigand option with the correct reader type wired to it.

The reader has bootloader firmware currently and still needs a firmware update to the next major release.

Bootloader firmware versions are 3.00.019 to jump firmware on the Wi-Q controllers from 2.0 to 3.0 or 3.1 firmware and 3.01.001 to jump a reader from 3.0 to 3.1 or 3.2 firmware versions.

The door status contact was in alarm mode and has been returned to the normal state when the door is closed.

The door status and latch status monitoring switches are returned to a normal state.

The latch status contact is returned to a normal state and functioning properly.

The controller has successfully connected to the portal gateway.

The controller is attempting to connect to a portal gateway.

The controller is connected to its assigned portal gateway.

The controller is connected and locked to a portal gateway and has been sent a Reader Control > Override Access Level command via the software instead of following the default reader mode or the scheduled reader mode.

The controller is nearing the maximum allowable credentials assigned to it. For 3.1/3.2 firmware, that number is 14,000 credentials.

Users with more than 1 badge or a badge and keypad code will count multiple times. For example, a cardholder (user) that has 2 badges and a keypad code will have 3 credentials and count 3 times toward the 14,000 credential limit.

The controller has the maximum number of credentials assigned to it. For 3.1/3.2 firmware, that number is 14,000 credentials. Users with more than 1 badge or a badge and keypad code will count multiple times. For example, a cardholder (user) that has 2 badges and a keypad code will have 3 credentials and count 3 times toward the 14,000 credential limit.

The door latch contact has been open longer than the configured time.

This could indicate a malfunction of the latch or the latch has been taped open. If this is a persistent alarm adjust the shunt delay time in the reader controls. 

The door status contact is open longer than the allotted time.

Adjust the shunt delay time on the 'Readers' tab in the Wi-Q AMS configurator software under reader controls if this becomes a persistent alarm. 

There is a fault in the door position switch.

This could be a bad door position switch or a broken wire.

A credential has been presented to the controller and has been granted access. The user has been assigned access to the reader via a direct reader assignment. 

A valid credential has been presented and access has been granted to the user that is assigned to a user group with time controls and reader access at the time of the credential presentation.

A valid credential has been presented and access has been granted for the user that is assigned to a user group with time and reader access at the time of the credential presentation, however, the reader is in a door mode other than the default reader mode or the timezone reader mode assigned to the reader.

The reader mode has been overridden in the software

A software command has been issued to allow one-time access to the reader.

The credential presented has been assigned access to the reader either through a direct reader assignment or a user group assignment. The reader was granted access but has low batteries.

This transaction will display when the battery is in the alarm state but still has enough power to unlock the motor or chassis.

Access was not granted to the reader because the credentials used had expired. Check the user's account for the deactivation date in the software.

Access was not granted due to the issue code being out of range from what the device was expecting to see. For example, the issue code on the badge is 9 but the Reader is expecting 10.

Resynchronize the data on the lock to update the controller database or re-issue the badge.

Batteries are too low to operate the controller board.

Controllers will enter the failed low battery shutdown state at 4.3V.

Entry was granted but the batteries are too low to operate the motor or chassis.

Battery levels at 4.7V or lower will generate this error. The batteries should be changed in the lock. The controllers require AA Alkaline batteries. Please do not use lithium or rechargeable batteries.

A card or keypad code without access 

Access was not granted because the card's facility code is not part of an active card format assigned to the reader.

The reader with FIPS enabled is connected to the assigned portal gateway.

The cardholder has access to the reader via a timezone-controlled group assignment but has tried the card outside of the permitted timezone. 

The reader firmware update was unsuccessful. This could be due to a signal strength issue, low battery, or the controller is unable to receive the firmware sent by the software.

The door contact has been disrupted and access granted or request to exit event has not occurred. 

The user group is timezone enabled and the user's access to the readers in that group is temporarily disabled as it is outside of the timezone.

The user group is timezone enabled and the user's access to the readers in that group is temporarily enabled.

If the user column has an Active I/O state the relay has been activated and is not in a normal position for the reader listed.

If the user column has an Inactive I/O state, the previously activated relay is no longer active and back in its default state.

Key monitoring is enabled on the controller and a key was used to unlock the door instead of a valid credential.

The motor failed. 

Check the following:

• Verify the motor is plugged in.
• Verify the motor is not jammed. 
• Check for pinched motor wires.

The portal received and updated the firmware successfully.

The portal is marked offline by the software. 

Possible reasons the portal is marked offline are:

• The portal has received a reset command.
• The portal experienced a network drop and is resetting.
• There has been a brief power drop and the portal is resetting.
• There is not enough power at the portal.
• Ports are closed and the portal is unable to communicate with the software.
• There is an issue with the network switch.
• There was an IP Addressing change and the portal can no longer communicate.

The software has marked the portal online.

The portal has resumed communication with the Wi-Q Communication Service and is communicating in its assigned segment. 

The controller firmware update was successful. 

The controller has power, is signed into its segment, and is marked online in the software.

The reader is marked offline in the software. 

The possible reasons the reader is marked offline are:

• The reader has received a reset command and power cycling.
• The gateway it is assigned to is offline or rebooting.
• The reader has been deep reset.
• The reader has extremely low batteries or lost power.
• The sign-on credential the controller was signed in with has been deleted from the segment.
• There is damage to the grey antenna jumper wire or the antenna is damaged.
• There is interference impeding communication with the portal. 

Request to exit is being monitored on the controller by a switch on the hardware. The switch has been activated.

The access level has changed for the reader listed.

Access Levels can be:

• Card ID and Pin - A card must be presented to the reader followed by the user's pin code.
• Card ID or PIN - A card must be presented to the reader or the user PIN code must be presented to gain entry.
• Card ID Only - Only a card can be used to gain entry.
• ID Required - A keypad or card can be used to gain entry.
• ID and Pin Required - A card or keypad code + a pin code is required for access granted.
• Toggle Entry - The controller will remain unlocked when a valid credential is presented until the next time the valid credential is presented. The reader will toggle between the secured and unsecured state.
• Toggle Entry (Pin Required) - The controller will remain unlocked after a valid ID followed by the correlating pin code is presented. The reader will toggle between the secured and unsecured state with each access-granted event.
• Segment Card Required - The controller recognized the facility code on the card presented as a valid facility code of one of the card formats assigned to it.
• Lockout - The card reader is locked out and will not allow access. A key is required to gain entry to the opening.
• Unlock - The reader is in an unlocked state. No card, keypad code, or pin is required to gain access to the opening.
• Unlock with ID - The reader will stay unlocked once a valid card or keypad code is presented followed by an access granted event.
• Unlock with Segment Card - Reader will stay unlocked once a card presented is authenticated via the card format facility code.
• Unlock with Card ID Required (Pin Required) - The reader will stay unlocked once a valid card and the corresponding pin are both entered followed by an access granted event. 

The controller is receiving time and date information from the Communication Service.

The date and time on the server where the communication is installed will be the date and time on the controller. 

The controller is receiving the card format(s) assigned to it in the software. The controller can store up to 16 card formats.

Segment information is being sent to the door controller.

The controller is receiving all assigned user credentials. 

When the I/O information is changed and successfully sent to the controller. 

The controller is receiving segment information from the software.

This includes the sign on credentials.

Wi-Q will save up to 1 keypad credential and 4 card sign-on credentials. If these credentials are deleted from the software, the controllers will stop communicating and should be signed back in. If more than 4 cards are added to the segment, the previous card's set up to attached controllers to the segment will cease to be a valid sign-on token. 

The controller is receiving timezone assignments from the software. 

The Wi-Q controller has a limit of 16 timezones enabled user groups and access levels and 512 timezones total. 

A power supply is not providing power any longer and the backup batteries are providing the power to the reader.

Only applicable to the Omnilock controllers and older model WAC's\SDC's.

A power supply is providing power to the controller.

Only applicable to the Omnilock controllers and  WAC's\SDC's.