Issue
The readers fall offline after the initial configuration updates. When they reconnect to portal gateway, depending on the order they reconnect to the portal gateway, they can assume a time zone reader mode that is not assigned to them.
Answer
The work around is to set up a time zone reader mode for the readers without one currently assigned to them. Examples of these time zone reader modes are: 24/7 + Card Only, 24/7 + Pin or Card, or 24/7 + Card and Pin.
It is recommended for all B.A.S.I.S Wi-Q installations with time zone unlock reader mode intervals to have all controllers in a time zone enabled reader mode such as 24/7 + card only or as directed by the customer.
Applies To
B.A.S.I.S Wi-Q Interface 3.0
Additional Information
This was corrected in portal firmware version 3.0.17.161. If you need this firmware please contact the software support team via email at TESUPSMS@SBDINC.com