Mandatory Action Required
BEST Wi-Q Series (9KQ & 45HQ)
BEST 9KQ Cylindrical & 45HQ Mortise Wi-Q Locks
Locks in the BEST 9KQ and 45HQ series emit wireless harmonic frequencies in excess of permissible levels for wireless devices during radiated spurious emissions testing. You are receiving this communication because you may have purchased such locks.
All BEST 9KQ* cylindrical and 45HQ* series locks shipped between October 14th, 2022, and September 1st, 2023, are affected. Check the firmware version on the lock through the Wi-Q gateway or Access Control Software to determine if your lock requires attention. Additionally you may check the FCC ID on the inside eschecheon of the lock, or the manufacturing date on the packaging.
- Locks with firmware version is 3.2.15 are affected.
- (or) Locks with “Spin” text within the FCC ID are affected.
- (or) Locks manufactured between 10-14-2022 and 9-1-2023 are affected.
For affected locks, dormakaba will provide a solution to be applied in the field. An addition of a small wire component added to the antenna cable within the inside escutcheon (Battery Compartment) will be required. Please note these can be updated before or after installation of the lock is completed.
Included with this bulletin you will find the necessary part and instructions to carry out a corrective fix.
Please download file T95512.pdf for the corrective fix install instructions.
The part number required for the WDC-SPINQ field kit is 780922440.
For questions and concerns, please reach out to the dormakaba Technical Support team. The phone number to reach them is 800-392-5209 option 2.