TECHNICAL AND PRODUCT SUPPORT GROUPS
To send an email request to technical support for software such as BEST Offline Locks V and G Series Transport, transport tray and configuration Wi-Q, Wi-Q Interface email Software Support.
To send an email on hardware questions for BEST Offline V and G locksets (45HG, 9KG, EXG, 45HBV, 9KBV, EXBV), WiQ locksets (WQX-PG, 9KQ, 45HQ, EXQ, WQX-WAC), locks with wires and/or batteries, electrified switches, ES strikes email Electromechanical Support
To send email to the mechanical support team for assistance on cylindrical, mortise, tubular, deadbolts, cores, keys, ect, email Mechanical Support
PHI/Door Closers/Hinges Support
To send email to the exit device and door closer support group regarding PHI APEX, Reliant, Olympian, ARM-A-DOR, D4990 Auto Operators, and Door Closers D4550, D3550 and 1650 devices, email PHI Exit Device, Door Closer Support Team.
Keystone Software Support
Do you need assistance with Keystone 600 or software that manages your keying system, send those emails to Keystone Support
CUSTOMER SERVICE GROUPS
To send an email to customer service for questions such as pricing and availability, placing an order or questions on an existing order, Customer Service Help
Return Authorization Group
To send an email requesting a RMA or RGA for either replacement or credit, you should email the RGA Credit Group.
For Key Cutter Questions
To email a request regarding your key cutter, please forward your inquiry to BASfirstname.lastname@example.org.