Why wont my lock program? ("Please swipe a card..." never goes away)

Answer

The issue may be caused by one of the following:

• The reader is dirty or faulty.
• The cable connecting to the bottom of the lock is damaged.

Troubleshooting Steps

1. Take the PDA/Netbook and programming cables to another lock and attempt programming:
   • If programming works: the cable is functional.
   • If programming fails: replace the programming cable.
2. If programming works on the test lock:
   1. Return to the original lock that won’t program.
   2. Remove it from the door.
   3. When B.A.S.I.S Transport prompts “Please Swipe a card…”, press the override button on the circuit board. This substitutes for swiping a card.
   4. If data transfers successfully, test your card to gain access.
3. If it still does not work:
   • Clean the magnetic swipe on the reader using alcohol cleaning cards.
   • If cleaning does not resolve the issue, the reader may need to be replaced.

Applies To

BASIS G and BASIS V

Additional Information

- The programming cable part number is "BASDCAB"
- The part number for the alcohol cleaning cards is "VPDCLN"

Below is a list of part numbers for replacement reader bezels.