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SHELTER Portal Gateway Firmware Update

  • Updated

Symptom
You are trying to register a SHELTER Gateway for the first time and the Public Internet Routing reads "Not Connected" or you are unable to enroll it to your location while seeing conductor connected.

 

 

When trying to register the device, you see the following. 

Resolution

You must upgrade the portal firmware on the firmware tab prior to enrolling portal's for the first time into your location. 

 

1. Navigate to the portal gateway via the default IP address. 

2. Click on the Advanced Drop Down to Expand additional functions. 

 

 

3. Once the advanced section is expanded, locate and click on the "Check for Updates" button.

 

4. The portal gateway will take a firmware download and then reboot. Do not disconnect the device or power the device down during this process.

5. Once the device is back up and running, you will see a packages update to the versions listed below and be able to register it into your location. 

  • Gateway UI  - 1.6.11
  • UI Service - 1.6.8
  • Symphony - 1.3.3
  • G.M.A - 1.4.3
  • L.R.R.E - 1.0.9