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Omnilock Software FAQ's

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  • Is the portal gateway PoE compliant?
  • How many transactions can the portal gateway store?
  • How many controllers can be associated to a portal gateway?
  • Portal goes offline and online all day long.
  • I am locked out of my software, can my password be reset?
  • The upgrade codes are missing post upgrade. Where do we get new codes from?
  • The workstation name does not appear in the drop down list for the portal gateway.
  • How many transactions can the SDC and the OMW hold if it goes offline?
  • "Reports Run Time > Either Crystal Reports Registry Key Permissions are insufficient or > the Crystal Reports Run Time is not installed correctly. Please > install the appropriate Crystal Report redistribute CRREDIST*.msi > containing the correct ver
  • Unable to use my USB prox card enrollment reader on a 64 bit computer. An Unhanded Exception appears - unable to load DLL 'pcProxAPI.dll'. The specified module could not be found.
  • Unable to open the Configurator after installing the software. Getting an Error "Could not load file or assembly "'WiQPortalComponents, Versions 3.0.38.3, Cultures neutral, Public Key Tokens null' or one of its dependencies. The system cannot find the fi
  • In Configuration, after adding or modifying data, the system does not appear to save the changes and appears to revert back to original settings.
  • The Stanley Wi-Q Communication Service is running but the workstation name is still not listed in the portals tab in the Configuration program.
  • Can WiFi repeaters be used instead of additional portal gateways to extend the WAMS network?
  • Is there a limit of unique credentials that can be associated per portal gateway?
  • Does the controller have a limit to the number of credentials it can support?






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