Error for Reports Run Time WiQ Software

Issue

Receiving an error message when trying to open Reports app in WiQ.

"Reports Run Time  > Either Crystal Reports Registry Key Permissions are insufficient or  > the Crystal Reports Run Time is not installed correctly.  Please  > install the appropriate Crystal Report redistribute CRREDIST*.msi  > containing the correct version.

Answer

Crystal Reports was not installed correctly for the 64 bit OS. 
 

1. Uninstall Crystal reports from the Control Panel's Add/Remove Programs.
2. Install Crystal Reports using the following procedure:
   1. First Run the CRRedist2008x86.msi file from the WiQ 3.0.38 software installation folder in the tools\Crystal
   2. Reports subfolders followed by the CRRedist2008x64.msi application.

Applies To

Wi-Q 3.0 and WAMS 3.0

Additional Information

You must be logged in as the Local Administrator to properly install software.