Synergis Versions Supported
Wi-Q Firmware can be found at https://dormakabaext.egnyte.com/ and is accessible to all Wi-Q Certified Technicians. If you are not Wi-Q certified and would like more information on how to become Wi-Q certified, please reach out to your local dormakaba sales rep.
| Synergis™ Software Version | Mercury Board Firmware Version Required | Wi-Q WQXM-PG Firmware | Controller Firmware |
|
Synergis 11.3 |
LP-4502 W/Overwatch fw v.1.2.292 and Higher | 4.1.1.4 and Higher |
OMW - 3.02.03 WDC - 3.02.005 WAC - 3.02.004 |
The dormakaba technical support team is here to help. We can support you with your needs as it relates to Wi-Q hardware or Wi-Q tools.
For information about features and functionality provided by the Synergis™ access control software, please contact your local integrator or Synergis™.
Helpful Links and Information
- Synergis™ Support Website
- Contact Genetech Support: https://www.genetec.com/support/technical-assistance/contact-us
- Support Phone: 1 866 338 2988
- Genetech Support is available Monday - Friday 8 AM to 8 PM EST.
- WQXM-PG Set Up and User Guide
- Wi-Q Hardware Templates and Instructions