RMA/RGA Request for information

Question

What information is needed to begin an RMA/RGA process?

Answer

The following information is required:

•    BEST/dormakaba/design order number: 
•    Defective product, with part number:
•    Quantity:
•    Ship-to address: 
•    The point of contact who can receive material (Name, phone number, and email address): 
•    Defect: 

Additional information

The information provided will be transcribed directly to our RMA/RGA team for processing – the more complete and available, the smoother the process will be.

Applies To

Any supported by DHW Indy