RMA/RGA Request for information

Question

What information is needed to begin an RMA/RGA process?

Answer

The following information is required:

•    BEST/dormakaba/design order number: 
•    Defective product, with part number:
•    Quantity:
•    Ship-to address: 
•    The point of contact who can receive material (Name, phone number, and email address): 
•    Defect: 

Additional information

The information provided will be transcribed directly to our RMA/RGA team for processing – the more complete and available, the smoother the process will be.

Applies To

Applies to BEST, PHI, and dormakaba-branded mortise and cylindrical locks, exit devices, closers, and hinges, as well as other dormakaba Commercial Hardware and Architectural Hardware products manufactured and sold in the United States and Canada excluding hardware for Safe locks, Hospitality, Multi Housing, and Short-Term Rentals.