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BEST Mechanical Hardware FAQs

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This section is a for products that are not powered by batteries or wired to a power source. These products include but are not limited to: BEST Branded Mortise - Cylindrical - Tubular - Cores and Keys - Cylinders - Levers - Padlocks - Service Equipment - Miscellaneous

  • Can I get repair parts for the 9K?
  • Do you have a visual indicator for the 9K?
  • Do you have an extended lip option?
  • What is the part # for the throw member/spacer for the 5K?
  • Can you tell me my keyway if I send you a picture of a key?
  • Can you tell me what this key goes to?
  • Where can I get a new key?
  • I've lost my ___ key. Is that important or what can I do for security?
  • Can you give me my key codes or codes over the phone?
  • What is the cam Best uses for their mortise locks?
  • Is it possible to get a UL 437 rim cylinder?
  • Can I get a special length thumb turn or cabinet cylinder?
  • What’s my ring length?
  • What’s my ring length for the 5E?
  • Do I have a mortise or rim cylinder?
  • What cam do I use in competitor locks?
  • Does using someone else’s key and core in your lock void my warranty?
  • Is the 1E cylinder available in the 630 finish?
  • Is the deadbolt the same for the 7T as it is for the 8T?
  • Can I get a latch for my deadbolt lock?
  • Why won’t my S function work?
  • Why won't the 1E74 cylinder work in the H or HJ function?
  • What cam is used on the Best 40/45H mortise lock?
  • What is the difference between H and HJ function?
  • Why can’t I get escutcheon trim on the UNR function?
  • What do I need to change the handing on the 48H Classroom function (R function)?
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