I am locked out of my software, can my password be reset?

Answer

Send a fax on company letter head signed by the system owner requesting a technical support engineer to remote in to the database and reset the password.

Applies To

OM Wireless

Additional Information

The Technical Support Fax Number: 877-688-4594
This process will require internet access via LogMeIn123.com to access the database and change the password.

BEST	PHI	STANLEY	CONTACT
SHELTER™ Lockdown Solution	Apex 2000	STANLEY Multifamily	Corporate Headquarters 6161 East 75th Street Indianapolis, IN 46250 USA Phone 855-365-2407
BEST Mechanical	Reliant 5000	Commercial Hardware
BEST Electromechanical	Olympian Crossbar	Commerical Door Hinges
BEST Software	D4990	STANLEY Door Closers
Omnilock
Non-Standard Product Request Form

BEST and SHELTER™ are some of the trademarks of dormakaba USA Inc. © 2018 Stanley Black & Decker, Inc. STANLEY® and the STANLEY® Notched Rectangle logo are registered trademarks of Stanley Black & Decker Inc. or one of its affiliates, and are used under license. © 2020 dormakaba USA Inc. All rights reserved.

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