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  • OnGuard/BASIS Software installed on New Computer does not work as expected. Panels do not come online or download, and encoders do not work.
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The new UVC BASIS offline readers reset all of the time when cards are swiped.

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Answer 

The BASIS Offline lock firmware needs to be upgraded to BA_LKS 2.18 or BAG_LKS 2.18.

Applies To

The BASIS V/G universal  Controllers with firmware version 2.014-2.016

Additional Information 

 

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