When the LS Communication Server is running as a service, the access panels incorrectly report as offline in Alarm Monitoring (with a red X in the System Status Tree).

Answer 

The LS Communication Server application program can be run as either a Windows service or as an application launched from the Start > Programs > B.A.S.I.S menu.

When the LS Communication Server is running as a service, the access panels incorrectly report as offline in Alarm Monitoring (with a red X in the System Status Tree).

When the LS Communication Server is running as an application (the service is stopped), the access panels will correctly report as online in Alarm Monitoring.

The Stanley BASIS Wi-Q Interface was installed with Windows Authentication and the windows credentials cannot access the database. Stop the LS Communication Service Completely and uninstall the WiQ Interface from Add/Remove programs in Control Panel. Re-install the Stanley BASIS Wi-Q Interface with the correct SQL authentication credentials needed to access the AccessControl database.

Applies To

Stanley BASIS Wi-Q Interface 3.0

Additional Information