The LS Communication Server application program can be run as either a Windows service or as an application launched from the Start > Programs > OnGuard menu.
To resolve this issue, make sure the LS Communication Server service has local administrative rights on the server on which it is running. If it does not, you will have to work with local IT to obtain local admin rights on the PC and possibly set up the service to run with the local admin account.
BASIS and OnGuard (All versions)
Note that the reason the access panels showed as online in Alarm Monitoring when running the Communication Server as an application is likely because the user who was logged into Windows was either a local or domain administrator. This provided the necessary permissions for the Communication Server to function properly.